Terms & Conditions
Website Terms of Use
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
What's in these terms?
These terms tell you the rules for using our website, Totaltee.co.uk (our "site").
The site is operated by Totaltee Ltd ("we"). We are registered in [England and Wales] under company number 09065627 and have our registered office at is at The Studio, 5 Pankhurst Close, Exmouth, EX8 2TB Our VAT number is 189752939.
We are a limited company.
To contact us, please email admin@totaltee.co.uk or telephone 01395 223005.
By using our site you accept these terms.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
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Our Privacy Policy
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Our Cookie Policy , which sets out information about the cookies on our site.
We may make changes to these terms.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
We may suspend or withdraw our site
Our site is made available for use free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this Agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always try to tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
Unless we have given you permission, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You may use any part of the content on our site to promote our brand. You must not use any part of the content on our site for any other commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
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We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
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We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
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use of, or inability to use, our site; or
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use of or reliance on any content displayed on our site.
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In particular, we will not be liable for:
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loss of profits, sales, business, or revenue;
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business interruption;
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loss of anticipated savings;
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loss of business opportunity, goodwill or reputation; or
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any indirect or consequential loss or damage.
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If you are a consumer user:
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Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
Acceptable use
You may use our site only for lawful purposes.
You agree:
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Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of website use.
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Not to access without authority, interfere with, damage or disrupt:
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any part of our site;
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any equipment or network on which our site is stored;
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any software used in the provision of our site; or
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any equipment or network or software owned or used by any third party.
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We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use section above.
If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details provided above.
Which country's laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you live outside the UK, please be aware that you are always entitled to any mandatory consumer protections applicable in the country where you live.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
[Our trade marks are registered
[●] and the [●] logo are UK registered trademarks of Totaltee. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site [INSERT AS LINK].]
Cookie Policy
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Introduction
We understand the importance of protecting your privacy, and we are committed to being transparent about the technologies we use.
This Cookie Policy explains what cookies are, how we use them and which ones we use. It also explains how you can delete or block cookies from your device and what effect that may have on your online experience.
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What are cookies?
Cookies are small text files that websites store on your browser or the hard drive of your device when you visit them. Widely used in order to make websites work in a better, more efficient way, they let our website and trusted third parties recognise you and remember important information about your visit. This makes your subsequent visits smoother and easier and the service more useful to you.
Some cookies are automatically deleted from your device as soon as you leave the site, while others are stored for longer.
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How do we use them?
When you are on our website, we may place a number of cookies on your browser or device.
We use them to recognise you and store your preferences, so you have a better experience each time you visit. They also help us analyse and identify the parts of our website that perform best or might need tweaking. We sometimes do this by sharing anonymous cookie data with third parties such as Google Analytics.
The cookies we employ are essential for navigating and using many of our website features.
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What types of cookies do we use?
We use the following cookies:
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Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to create a user account.
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Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
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Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
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Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Cookie name: laravel_session
Description: This cookie is provided by the Laravel framework in order to handle sessions.
Purpose: Necessary
Type: First party
Duration: 2 Hours
Cookie name: XSRF-TOKEN
Description: This cookie is provided by the Laravel framework in order to prevent the cross-scripting attacks.
Purpose: Necessary
Type: First party
Duration: 2 Hours
Cookie name: SERVERID
Description: This cookie is used to maintain your session is secure during your whole visit.
Purpose: Necessary
Type: First party
Duration: Session
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How do you review your cookie settings?
You can delete cookies from your device or tell your web browser to block them.
If you do decide to delete or block cookies, you may not be able to use all of the online features we offer or be able to store your preferences. Some of our pages might not display properly, and basic services like registration and ordering may not work either.
If you want to remove cookies from your device, you can manually delete them whenever you like. However, this won’t stop websites from placing further cookies on your device. To do that, you need to adjust your web browser settings.
Different web browsers have different ways of changing their cookie settings. To help you out, we have listed some useful links for the most common browsers below. These links were correct at the time of writing, but we cannot accept liability for their ongoing accuracy:
Mozilla Firefox: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome:https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
Internet Explorer:https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge: https://privacy.microsoft.com/en-US/windows-10-microsoft-edge-and-privacy
Apple Safari: http://www.dummies.com/how-to/content/how-to-accept-or-reject-cookies-in-safari.html
Apple Safari - iOS: http://support.apple.com/kb/HT1677
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Privacy Policy
Introduction
We do everything we can to provide you with an excellent service. We also do our very best to protect and respect your privacy, and we will never sell your personal data to anyone.
When you visit our website or communicate with us, we may need to process information about you. This information may be collected by us, or provided to us by you or a trusted third party. Examples of this would be responding to a question asked by you or logging your Internet browser type.
This privacy policy explains how we process your personal data.
Who we are
Totaltee Ltd is the controller and responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).
If you have any questions about how we handle your data (including any requests to exercise your legal rights , please contact us at:
The Studio, 5 Pankhurst Close, Exmouth, Devon EX8 2TB,
or send us an email to admin@totaltee.co.uk
How we collect your personal data
We collect information about you when you contact us vis email or social media. This information may include your name, address, email and phone number.
Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good online experience and to improve our website.
You can set your browser not to accept cookies if you wish. However, in a few cases some of our website features may not function properly as a result.
For detailed information about how we use cookies and how you can change your browser's cookie settings, please see our Cookie Policy.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
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Where we need to perform the contract we are about to enter into or have entered into with you.
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Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
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Where we need to comply with a legal obligation.
We have set out in the table below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purposes for which we may use your personal data
Purpose
To manage our relationship with you, which may include responding to your queries or notifying you about changes to our terms or privacy policy.
Lawful basis for processing (including basis of legitimate interest)
(a) Performance of a contract with you.
(b) Necessary to comply with a legal obligation.
(c) Necessary for our legitimate interests (for running our business).
Purpose
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
Lawful basis for processing (including basis of legitimate interest)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
(b) Necessary to comply with a legal obligation.
Purpose
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
Lawful basis for processing (including basis of legitimate interest)
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
Purpose
To make suggestions and recommendations to you about goods or services that may be of interest to you.
Lawful basis for processing (including basis of legitimate interest)
Necessary for our legitimate interests (to develop our products/services and grow our business).
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Sharing your personal data
We may share your personal data with our subsidiaries, as well as our ultimate holding company and its subsidiaries. We may also share it with carefully chosen third parties for the purposes set out in the table above. These third parties, or examples of these third parties, are detailed below.
To keep your data safe, we make sure all our third-party processors follow relevant data protection laws. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Examples of third parties who may receive personal data from us:
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Service providers who assist us with the administration of our website, for example, PenCarrie Limited, based in the UK.
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[Analytics and search engine providers, such as Google Analytics.]
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[Law enforcement, fraud protection and credit risk reduction agencies.]
We will never sell or lease your data to any third party for financial gain.
Need more information about third parties we may share your data with? Email us at admin@totaltee.co.uk and we'll be happy to help.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. All your information is stored on secure servers.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We only keep your personal data for as long as is reasonably necessary for the purpose for which it was collected (including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements). It will then be deleted from our systems. In most cases, we will retain your personal data for 6 years.
We may retain your personal data for a longer period in the event of a complaint.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We do not transfer your personal data outside the UK.
Your rights and preferences
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
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Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
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Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
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Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
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Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
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Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
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If you want us to establish the data's accuracy.
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Where our use of the data is unlawful but you do not want us to erase it.
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Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
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You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
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Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
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Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee is usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
[We keep a record of everything you have opted into or unsubscribed from. If you've unsubscribed, please allow up to 28 days for the request to be implemented.]
Links to external websites
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Changes to this privacy policy
Any future changes to this privacy policy will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
Complaints
If you're unhappy with the way we're handling your data, please get in touch with us and we'll happily correct any issues.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).
This notice was last updated: 20.01.25